At Pallet Stock, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it under the terms below.
Countries & Eligibility
- This return policy applies to orders shipped within the Italy
- Returns are accepted for both defective and non-defective products.
- Exchanges are also accepted.
Product Condition & Return Window
- Items must be returned in new and unused condition.
- You have 30 days from the date of delivery to request a return or exchange.
Method & Fees
- Returns must be sent back by mail.
- The customer is responsible for the return shipping costs/return label only when the return is not caused by our error (e.g., change of mind, incorrect size, or address issue).
- If the return is required because of an error on our side (for example, a wrong item sent or a manufacturing defect), we will cover the return shipping costs and provide the label.
- No restocking fees will be charged.
- Refunds will be issued to your original payment method within 5 days after we receive and inspect your return.
How to Start a Return
To initiate a return or exchange, please contact our support team at: info@pallet-stock.it
Please include your order number and the reason for the return in your request.Cordiali saluti,